Refund and Cancellation Policy
Effective 24 October 2026
HireAssist has no subscription and nothing that renews. You buy credits in prepaid packs and spend them per action, so there is no recurring charge to cancel. This page explains what happens to credits you have bought and when we refund them.
1. Nothing renews
Buying a pack is a one-time purchase. We never charge your payment method again unless you buy another pack. You can stop using HireAssist at any time without telling us, and you will not be billed.
2. Free credits
The 100 credits given at signup are a gift. They expire 30 days after the organisation is created, are not refundable and have no cash value.
3. Paid credits
- Credits in a paid pack do not expire while your organisation remains open.
- Credits are deducted when an action starts. If an action fails because of a fault in HireAssist, the credits are restored to your balance automatically or on request.
- Credits cannot be converted to cash, transferred to another organisation or resold.
4. When we refund a pack
- Unused pack bought by mistake. If you bought a pack and have not spent any of its credits, email us within 7 days of the purchase and we will refund it in full to the original payment method.
- Duplicate charge. If you were charged more than once for the same pack, we refund the duplicate in full.
- Service fault. If a fault in HireAssist consumed credits without delivering the action, we restore the credits. If you would rather have the money back for a pack that was substantially unusable because of a fault on our side, we refund the unused portion of that pack.
We do not refund packs, or parts of packs, once credits from them have been spent on actions that were delivered, and we do not refund unused credits simply because hiring has finished. Credits stay in your balance for your next role.
5. How to ask
Email Info@bdatechnologies.comfrom an administrator’s address with the organisation name, the invoice number and the reason. We reply within 5 business days. Approved refunds are issued through Chargebee to the original payment method and usually appear within 5 to 10 business days, depending on your bank. GST is refunded with the pack amount and a credit note is issued against the original invoice.
6. Closing your organisation
You can close your organisation from the account settings or by emailing us. Closing is permanent: career pages go offline, candidate data is deleted as described in the privacy policy, and any remaining credits are forfeited. Export your candidates and download your invoices before you close.
7. Disputes
If you disagree with a decision under this policy, reply to our email and ask for it to be reviewed; a second person at BDA will look at it. Please contact us before raising a chargeback with your bank, since a chargeback on a delivered service may lead to the organisation being suspended until it is resolved.
8. Contact
BDA Technologies Private Limited, India
Email: Info@bdatechnologies.com
Phone: +91 8929465115